Account deletion

You can request permanent deletion of your Printa account. Deletion is irreversible: you lose access to the terminal, open orders, Caller profile (if any), and in-app history tied to that login.

App stores require a clear deletion path for apps that offer account creation. This page is that path for printa.fun and Printa mobile clients that use the same accounts.

1. Withdraw spendable balances. Convert or withdraw NGN and crypto you still want. We do not promise to chase residual dust after closure. If a withdrawal is pending, wait until it completes or fails cleanly.
2. Close or cancel open positions and working orders. We may reject deletion while buy/sell locks, processing trades, or unpaid negative balances exist.
3. Caller accounts. Unpaid Caller rewards should be claimed first. After deletion you cannot claim from that username.
4. Download anything you need. We are not a long-term archive for your trade CSV once the account is gone.

Email [email protected] from the same email address registered on the account.

Use subject line:

Account deletion request — [your username]

In the body include:

• Username and account email.
• Confirmation that balances are withdrawn (or that you abandon residuals).
• Optional reason (helps us spot product bugs; not required).

We will reply from [email protected] to confirm. If we cannot match the sending email to an account, we will ask for a verification step — we will not delete on an unmatched request.

Typical completion: within 14 days after we confirm the request and prerequisites are met. Complex reconciliations can take longer; we will say so in the thread.

• Login credentials and session tokens.
• Profile fields (username freed for reuse after a cool-down where needed).
• Notification preferences and device push tokens.
• Public Caller profile content we are not required to keep.
• Marketing mailing list membership for that email.

Financial crime, accounting and dispute rules require us to keep some records even after you leave — for example deposit/withdrawal references, trade ledgers, fee invoices, fraud case files and KYC artefacts tied to paid corridors. Those records are restricted to people who need them for compliance or disputes; they are not used to market to you.

On-chain transactions remain on public ledgers forever. Printa cannot erase a Solana, BSC or Robinhood Chain hash.

• Open chargeback, AML investigation or legal hold.
• Unsettled negative balance or unfinished recovery trade.
• Request not sent from the account email and verification fails.

We will state the blocker. Deletion resumes when the blocker clears, unless a legal hold forbids erasure.

Signing up again with the same email may be treated as a new account subject to fresh checks. Prior referral or Caller status does not automatically restore.

More on data handling: Privacy Policy. General product rules: Terms of Service.